Privacy Policy

1. Data Controller

[PLACEHOLDER: Numastec Trading & Service Ltd], registered at [Arosa Beach Complex, G4, 168 Leoforos Amathountas, Megaron 1 · Parekklisia, 4533 Limassol, Cyprus] Company Registration No.: [PLACEHOLDER]. VAT: [PLACEHOLDER].

Contact for privacy matters: [PLACEHOLDER: privacy@numastec.com]

2. Data We Collect

When you submit the contact form at /contact, we collect: your name, email address, company name, and message content. When you interact with our chat support (powered by Chatwoot), we collect conversation content and session identifiers.

3. Legal Basis

We process contact form submissions on the basis of Art. 6(1)(b) GDPR (performance of a contract or pre-contractual steps) and Art. 6(1)(f) GDPR (legitimate interest in responding to business inquiries).

4. Data Retention

Contact inquiry data is retained for up to 3 years from the date of last contact. Chat/support logs via Chatwoot are retained for up to 1 year.

5. Your Rights

Under GDPR, you have the right to: access your personal data; request rectification or erasure; restrict or object to processing; receive a portable copy of your data; lodge a complaint with the Cyprus Commissioner for Personal Data Protection (commissionerdataprotection.gov.cy).

To exercise any right, contact us at [PLACEHOLDER: privacy@numastec.com].

6. Third-Party Processors

We use Chatwoot (chatwoot.com) as our customer communication platform. Chatwoot processes conversation data on our behalf as a data processor. Server location: [PLACEHOLDER: server location]. We have a Data Processing Agreement in place.

7. Cookies

We use only functional/session cookies necessary for the operation of this website. No analytics or advertising cookies are currently active. See our Cookie Policy for full details.

8. Changes to This Policy

We may update this policy as our services evolve. Material changes will be reflected in the “Last updated” date above.